FAQ

Q: Can I return/exchange the product?

A: Chu HK’s products are quality inspected before shipment and there are no returns or exchanges.

Q:What are the payment methods?

A: Alipay/credit card/Google Pay/Apple Pay can be used for online payment, and all orders will be settled in Hong Kong dollars.

Q: What are freeze-dried snacks?

A: Using freeze vacuum drying technology (Freeze Dried), vacuum freeze drying takes 18-36 hours to quickly cool and dry the ingredients at minus 40 degrees, locking in nutrients, deeply locking freshness, and retaining the original flavor of the ingredients, as well as the original shape and color of the food. It can also be maintained for a long time.

Q: How to eat freeze-dried snacks?

A: Eating delicious snacks directly brings you closer to your furry child.
Add staple food to increase flavor and stimulate appetite. Add water to restore and increase the water intake of your furry child.

Q: Can dogs and cats eat it?

A: Freeze-dried meat is made from raw meat, with no additional additives. In addition to cats and dogs, it can also be eaten by other pets. It is recommended to cut or trim the meat pieces to a size suitable for furry children to avoid difficulty in swallowing.

Q: Can freeze-dried snacks replace staple food?

A: Since the freeze-dried snacks are single meat or offal, they are nutritionally unbalanced and can only be eaten occasionally as snacks but not as staple food for a long time.

Q: How to store it? Do I need to freeze it?

A: Please place it in a clean and dry place, avoid direct sunlight, and store it at room temperature. Refrigeration or freezing is not recommended. The consumption period is three months after opening. If it is not consumed within three months, it must be sealed tightly to prevent moisture from penetrating.